![]() For more information, see Create a diagnostic package and logs. If the problem is still unresolved after following these instructions, create a diagnostic package and contact support. For more information, see Error: Module installation failed (Linux). If you're using a Linux server, your kernel might not be supported.To check that the agent is running, enter the following command in the command line:.To resolve the issue, see "Anti-Malware Driver offline" status occurs due to Comodo certificate issue. The installed Comodo certificate could be the cause of the issue.For more information, see Manually uninstalling Deep Security Agent, Relay, and Notifier from Windows The agent might need to be manually removed and reinstalled.If it is still not running, continue with the following steps below. If a driver is not running, restart the Trend Micro services. ![]() Check that all the Anti-Malware related drivers are running properly by running the following commands:.Make sure the following services are running:.To remove OfficeScan, see Uninstalling clients or agents in OfficeScan (OSCE). If conflicts exist, uninstall the other product and the Deep Security Agent, reboot, and reinstall the Deep Security Agent. ![]() Check if there are conflicts with another anti-virus product, such as OfficeScan.If not, click Download Security Updates to initiate an update. Verify that the Security Updates are present and current. In the Deep Security Manager, go to the Updates section for that computer.See Uninstall Deep Security and Activate the agent for more information. Deactivate and uninstall the agent before reinstalling and re-activating it.Verify that the policy or setting for Anti-Malware is turned on, and that the configuration for each scan (real-time, manual, scheduled) is in place and active. In the Deep Security Manager, view the details for the agent with the issue.Check communications from the agent to the Deep Security Relay and the manager.If errors exist, there could be other issues that are causing your Anti-Malware engine to be offline, such as communications or Deep Security Agent installation failure. In the Deep Security Manager, check for other errors on the same machine. ![]() To resolve the issue, follow the instructions below for the mode of protection that is being used:įor an overview of the Anti-Malware module, see Protect against malware. This error can occur for a variety of reasons. Use the version selector (above) to see more recent versions of the Help Center. Deep Security 11 has reached end of support. ![]()
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